Policy
Payment & Billing Policy
Accepted payment methods, billing practices, and how PeptiCaribe processes research orders securely.
Last updated: August 7, 2026 · Applies to: orders placed on pepticaribe.com
Legal document
This Payment & Billing Policy explains which payment methods Caribe Venture Group LLC, trading as PeptiCaribe, accepts, how charges are processed, and what to expect when you place a research order on pepticaribe.com. By completing checkout you agree to this policy together with our Terms of Service, Return & Refund Policy, and Privacy Policy.
1. Store Currency
All prices on pepticaribe.com are displayed and charged in United States Dollars (USD).
We do not currently offer multi-currency checkout.
If your card or bank account is denominated in another currency, your issuer converts at its own rate and may apply a foreign transaction fee. PeptiCaribe does not control, set, or receive that fee.
2. Accepted Payment Methods
We accept the following methods through our secure checkout and payment partners:
| Method | Detail |
|---|---|
| Credit and debit cards | Visa, Mastercard, American Express, Discover — credit and debit |
| Apple Pay | Supported on compatible Apple devices and browsers |
| Google Pay | Supported on compatible devices and browsers |
| ACH bank transfer | United States bank accounts only |
| Zelle | United States bank accounts only |
The payment methods available to you are shown on the final checkout screen. We do not accept cash, cheques, money orders, or payment from a third party who is not the account holder.
3. When You Are Charged
Card, Apple Pay, and Google Pay orders are authorised at checkout and captured on fulfilment, normally the same business day for orders placed before 4:00 PM Eastern Time.
An authorisation is not a final charge. If an order is cancelled before capture, the authorisation is released by your issuer, typically within 3–5 business days.
Orders ship only after payment has cleared or has been confirmed by our payment partners.
There are no subscription charges, recurring billing, membership fees, or automatic renewals on any order.
4. Bank Transfer (ACH) and Zelle
Where you select ACH or Zelle, your order is created with the status "Awaiting payment" and is not fulfilled until cleared funds are received.
Send payment using only the account details shown on your order confirmation, and quote your order number as the payment reference.
We never send changed bank details by email. If you receive a message claiming our account details have changed, do not act on it — call us on +1 (407) 603-1473 to verify.
Funds must be received within 5 business days or the order may be cancelled and the stock released. ACH typically clears in 1–3 business days; Zelle is usually same day.
ACH and Zelle are bank-to-bank transfers and do not carry card chargeback rights. Your rights under our Return & Refund Policy apply in full regardless of which payment method you use, and approved refunds are returned by bank transfer to the originating account.
5. What You Pay
Your order total is the product price, plus shipping, plus applicable sales tax.
Shipping is free on qualifying orders as shown in the cart and at checkout. Otherwise the exact shipping amount is displayed before you confirm.
Sales tax is calculated at checkout based on your destination.
There are no handling fees, processing surcharges, or hidden costs of any kind. The total shown on the final checkout screen is the total you are charged.
A restocking fee applies only if you later return an item for a change-of-mind reason. It is never charged at the point of purchase. See our Return & Refund Policy.
6. Billing Information and Descriptor
The billing name and address you provide must match your card issuer's records. A mismatch may cause an address verification (AVS) decline.
Shipping to an address other than the billing address may trigger additional verification before dispatch.
Charges appear on your statement as PEPTICARIBE. If you do not recognise a charge, contact us before disputing it with your bank.
7. Payment Security
Payments are processed by PCI-DSS compliant third-party gateways over TLS-encrypted connections.
PeptiCaribe does not store, process, or have access to full card numbers, CVV codes, or bank credentials on its own servers.
How we handle the personal data associated with your payment is set out in our Privacy Policy.
8. Declined and Failed Payments
If a payment is declined, no order is created and no goods are reserved.
Declines originate with your issuer and we do not receive the reason. Retry, use a different method, or contact your bank.
9. Order Verification
All orders are screened for fraud. We may ask you to confirm institutional affiliation, research use, or identity before fulfilment. Orders we are unable to verify are cancelled, and any authorisation is released or any cleared funds returned in full, with no fee.
10. Refunds
Refunds are governed by our Return & Refund Policy. In summary:
Eligible unopened products may be returned within 14 calendar days of delivery. Change-of-mind returns are subject to a 10% restocking fee and the customer pays return shipping.
Where a shipment is damaged in transit, the wrong item is sent, or a shipment is lost, report it within 24–48 hours of delivery. Verified claims receive a free replacement or a full refund including original shipping, at your choice and at no cost to you.
Approved refunds are issued to the original payment method within 5 business days of the completed inspection. Card refunds typically appear within 5–10 business days; ACH, Zelle, and bank transfers within 3–7 business days.
Original shipping charges are not refunded on change-of-mind returns.
The full terms, including condition requirements and how to request an RMA, are set out in our Return & Refund Policy.
11. Chargebacks and Disputes
Please contact us first at info@pepticaribe.com. Most disputes are resolved within 24–48 business hours and far faster than a bank dispute. Where a chargeback is raised, we will supply your issuer with the order record, verification data, tracking, and delivery confirmation.
12. Related Policies
This policy should be read together with the following:
- Return & Refund Policy — returns, refunds, restocking fee, and transit claims.
- Shipping & Delivery Policy — rates, delivery times, and packaging.
- Terms of Service — the full agreement governing your purchase.
- Privacy Policy — how we handle your personal and billing data.
- Contact Us — reach our support team.
13. Contact Us
For any payment or billing question:
Legal entity
Caribe Venture Group LLC
Trading as
PeptiCaribe
Registered address
7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
Phone
+1 (407) 603-1473
info@pepticaribe.com
Website
https://www.pepticaribe.com
Support hours
Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (excluding US public holidays)
Response time
Within 24–48 business hours
Order cut-off
4:00 PM Eastern Time for same-day fulfilment