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This Payment & Billing Policy explains which payment methods PeptiCaribe accepts, how charges are processed, and what to expect when you place a research order on pepticaribe.com. By completing checkout you agree to this policy together with our Terms of Service, Return & Refund Policy, and Privacy Policy.
1Store Currency
All prices on pepticaribe.com are displayed and charged in United States Dollars (USD).
We do not currently offer multi-currency checkout.
If your card or bank account is denominated in another currency, your issuer converts at its own rate and may apply a foreign transaction fee. PeptiCaribe does not control, set, or receive that fee.
2Accepted Payment Methods
We accept the following methods through our secure checkout and payment partners:
| Method | Detail |
|---|---|
| Credit and debit cards | Visa, Mastercard, American Express, Discover — credit and debit |
| Apple Pay | Supported on compatible Apple devices and browsers |
| Google Pay | Supported on compatible devices and browsers |
| ACH bank transfer | United States bank accounts only |
| Zelle | United States bank accounts only |
The payment methods available to you are shown on the final checkout screen. We do not accept cash, cheques, money orders, or payment from a third party who is not the account holder.
3When You Are Charged
Card, Apple Pay, and Google Pay orders are authorised at checkout and captured on fulfilment, normally the same business day for orders placed before 4:00 PM Eastern Time.
An authorisation is not a final charge. If an order is cancelled before capture, the authorisation is released by your issuer, typically within 3–5 business days.
Orders ship only after payment has cleared or has been confirmed by our payment partners.
There are no subscription charges, recurring billing, membership fees, or automatic renewals on any order.
4Bank Transfer (ACH) and Zelle
Where you select ACH or Zelle, your order is created with the status "Awaiting payment" and is not fulfilled until cleared funds are received.
Send payment using only the account details shown on your order confirmation, and quote your order number as the payment reference.
We never send changed bank details by email. If you receive a message claiming our account details have changed, do not act on it — call us on +1 (407) 603-1473 to verify.
Funds must be received within 5 business days or the order may be cancelled and the stock released. ACH typically clears in 1–3 business days; Zelle is usually same day.
ACH and Zelle are bank-to-bank transfers and do not carry card chargeback rights. Your rights under our Return & Refund Policy apply in full regardless of which payment method you use, and approved refunds are returned by bank transfer to the originating account.
5What You Pay
Your order total is the product price, plus shipping, plus applicable sales tax.
Shipping is free on qualifying orders as shown in the cart and at checkout. Otherwise the exact shipping amount is displayed before you confirm.
Sales tax is calculated at checkout based on your destination.
There are no handling fees, processing surcharges, or hidden costs of any kind. The total shown on the final checkout screen is the total you are charged.
A restocking fee applies only if you later return an item for a change-of-mind reason. It is never charged at the point of purchase. See our Return & Refund Policy.
6Billing Information and Descriptor
The billing name and address you provide must match your card issuer's records. A mismatch may cause an address verification (AVS) decline.
Shipping to an address other than the billing address may trigger additional verification before dispatch.
Charges appear on your statement as PEPTICARIBE. If you do not recognise a charge, contact us before disputing it with your bank.
7Payment Security
Payments are processed by PCI-DSS compliant third-party gateways over TLS-encrypted connections.
PeptiCaribe does not store, process, or have access to full card numbers, CVV codes, or bank credentials on its own servers.
How we handle the personal data associated with your payment is set out in our Privacy Policy.
8Declined and Failed Payments
If a payment is declined, no order is created and no goods are reserved.
Declines originate with your issuer and we do not receive the reason. Retry, use a different method, or contact your bank.
9Order Verification
All orders are screened for fraud. We may ask you to confirm institutional affiliation, research use, or identity before fulfilment. Orders we are unable to verify are cancelled, and any authorisation is released or any cleared funds returned in full, with no fee.
10Refunds
Refunds are governed by our Return & Refund Policy. In summary:
Eligible unopened products may be returned within 7 calendar days of delivery. Change-of-mind returns are subject to a 25% restocking fee and the customer pays return shipping.
Where a shipment is damaged in transit, the wrong item is sent, or a shipment is lost, report it within 24–48 hours of delivery. Verified claims receive a free replacement or a full refund including original shipping, at your choice and at no cost to you.
Approved refunds are issued to the original payment method within 5 business days of the completed inspection. Card refunds typically appear within 5–10 business days; ACH, Zelle, and bank transfers within 3–7 business days.
Original shipping charges are not refunded on change-of-mind returns.
The full terms, including condition requirements and how to request an RMA, are set out in our Return & Refund Policy.
11Chargebacks and Disputes
Please contact us first at info@pepticaribe.com. Most disputes are resolved within 24–48 business hours and far faster than a bank dispute. Where a chargeback is raised, we will supply your issuer with the order record, verification data, tracking, and delivery confirmation.
13Contact Us
For any payment or billing question:
- Business
- PeptiCaribe LLC
- Mailing address
- 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
- info@pepticaribe.com
- Phone
- +1 (407) 603-1473
- Website
- www.pepticaribe.com
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (excluding US public holidays)
- Response time
- Within 24 hours
- Order cut-off
- 4:00 PM Eastern Time for same-day fulfilment
Research Use Only — Not for Human Consumption