Policy
Return & Refund Policy
14-day returns on eligible unopened research materials, RMA process, 10% restocking fee, refund timing, and how we handle damaged or undelivered shipments.
Last updated: August 7, 2026 · Effective: August 7, 2026 · Applies to: orders shipped within the United States
Legal document
PeptiCaribe accepts returns on eligible, unopened research materials within 14 calendar days of delivery. This policy explains what qualifies for a return, how to start one, what fees apply, how refunds are issued, and what to do if your shipment arrives damaged, incorrect, or never arrives at all. If anything here is unclear, contact us before you place your order.
1. 14-Day Return Window
You may request a return within 14 calendar days of the delivery date confirmed by the carrier. This window applies to all eligible orders, including change-of-mind returns — for example if you ordered the wrong compound, the wrong quantity, or no longer need the material.
Return requests received more than 14 calendar days after delivery cannot be accepted.
Once a return is approved, the item must be postmarked back to us within 7 calendar days of the date the RMA number is issued.
All returns require a Return Merchandise Authorization (RMA) number issued by our support team in advance. Packages sent without an RMA number will be refused and returned at the sender's expense.
2. Product Condition Requirements
Because we supply high-purity research compounds that depend on controlled storage, we can only accept a return if we are able to verify the material's integrity on arrival.
Eligible for return
- The vial and its tamper-evident seal are unbroken and intact.
- The product has not been opened, reconstituted, diluted, aliquoted, or otherwise used.
- The product is in its original packaging with all original labels, batch and lot identifiers, and inserts present and legible.
- The product has been stored continuously under the conditions printed on the product label and Certificate of Analysis.
- The product was purchased directly from pepticaribe.com.
Not eligible for return
- Opened, reconstituted, or seal-broken vials.
- Products whose batch or lot label has been removed, defaced, or rendered illegible.
- Products stored outside the labelled conditions, or where the cold chain has been broken.
- Custom synthesis, made-to-order, and special-order items.
- Items clearly marked "Final Sale" or "Clearance" on the product page at the time of purchase.
- Free samples and promotional items supplied at no charge.
If a returned item arrives and does not meet these conditions, we will contact you before taking any action. You may choose to have the item returned to you at your expense, or to accept a partial refund or store credit where we are able to offer one.
3. Restocking Fee — 10%
Approved change-of-mind returns are subject to a restocking fee of 10% of the product purchase price. This fee covers receiving, inspection, identity and integrity verification, repackaging, and re-shelving of returned research material.
The fee is calculated on the product price only. It is not applied to shipping charges, handling, or taxes.
The exact fee amount is confirmed to you in writing in the RMA approval email, before you ship anything back.
The fee is deducted from your refund. You are never invoiced for it separately.
No restocking fee is charged where PeptiCaribe is at fault — see Section 7.
No restocking fee is charged on exchanges — see Section 9.
4. Return Shipping Costs
For change-of-mind returns, you are responsible for the cost of return shipping. We do not provide prepaid return labels for these returns.
Original outbound shipping charges are not refunded. If your order shipped free of charge, we will not retroactively charge you for it.
Returns must be sent with a trackable service. We strongly recommend adding insurance for the value of the goods.
You must repack the item using insulation and cold packs equivalent to the packaging it arrived in, so that storage conditions are maintained in transit.
Risk of loss on the return leg remains with you until the package is received and inspected at our facility. We cannot refund a return that we never receive.
Where PeptiCaribe is at fault and we need the item back, we provide a prepaid, trackable return label at our own expense.
5. How to Request a Return
Email info@pepticaribe.com within 14 calendar days of delivery, using the subject line "Return Request – [Your Order Number]".
Include your order number, the product name(s) and lot number(s), the quantity being returned, the reason for the return, and clear photographs showing the unopened vial(s), the intact seal(s), and the original packaging.
We acknowledge your request within 24–48 business hours.
If your request is eligible we issue an RMA number, the return shipping address, the exact restocking fee, and packing instructions.
Ship the item back within 7 calendar days of the RMA being issued. Write the RMA number clearly on the outside of the package and enclose a copy of the RMA email.
On arrival we inspect the return within 3 business days and email you the outcome.
Our support hours are Monday to Friday, 9:00 AM – 5:00 PM Eastern Time, excluding US public holidays.
6. Refunds — Method and Timing
Approved refunds are issued within 5 business days of the completed inspection.
Refunds are issued to the original payment method only. We cannot refund to a different card, account, or person.
Card refunds typically appear on your statement within 5–10 business days of being issued, depending on your bank. ACH, Zelle, and bank transfer refunds typically settle within 3–7 business days.
The refunded amount is the product purchase price less the 10% restocking fee. Original shipping charges are not refunded.
You may choose store credit or a replacement shipment instead of a cash refund. Store credit is issued at the full product price with no restocking fee deducted.
If you have not received an approved refund after the timeframes above, contact your bank or card issuer first, then email info@pepticaribe.com and we will supply the refund transaction reference.
7. Damaged, Incorrect, or Undelivered Shipments
If something goes wrong in transit, tell us quickly. Fast reporting is what allows us to file a carrier claim and resolve it in your favour. There is no restocking fee and no return shipping cost to you for any claim under this section.
Reporting deadlines
| What happened | Report within | What to send us |
|---|---|---|
| Package or vial arrived damaged | 24–48 hours of delivery | Photos of all sides of the outer box, the shipping label, the inner packaging and cold packs, the damaged vial(s), and the batch or lot label |
| Wrong item or wrong quantity received | 24–48 hours of delivery | Your order number, the packing slip, and photos of exactly what you received |
| Tracking shows delivered but nothing arrived | 48 hours of the "delivered" scan | Order number, tracking number, delivery address, and confirmation that you have checked with others at the address |
| Tracking has stalled or the package is lost | 7 calendar days of the expected delivery date | Order number and tracking number, so that we can open a carrier trace |
Keep all original packaging, cold packs, and the product itself until your claim is closed. Carriers routinely require an inspection, and discarding the packaging can invalidate the claim.
How we investigate
- We acknowledge your report within 24–48 business hours of receiving it.
- We review the order record, the fulfilment photographs taken at packing, the batch and cold-chain data, and the carrier tracking history.
- Where a carrier is involved we file the claim on your behalf. You do not need to contact the carrier yourself.
- Most investigations close within 5 business days. If a formal carrier trace is required this can extend to 10 business days, and we will update you in writing at least every 3 business days until it is resolved.
If the claim is verified
Where our investigation confirms that the product was damaged in transit, that we shipped the wrong item, or that the shipment was lost, you choose one of the following at no cost to you:
- A free replacement of the same product, reshipped at our expense by expedited service; or
- A full refund to your original payment method, including the original shipping charges you paid.
No restocking fee applies. If we need the affected item returned for the carrier claim, we send you a prepaid, trackable return label.
If the claim is not verified
If the evidence does not support the claim — for example the carrier confirms delivery with proof and there is no sign of damage or handling fault — we will explain our findings to you in writing. We may still offer a partial refund, replacement, or store credit as a goodwill gesture at our discretion. If you disagree with our decision, reply to the claim email and a senior member of the team will review it.
8. Order Cancellations
You can cancel an order at no charge at any point before it ships. Email info@pepticaribe.com immediately with your order number.
We fulfil same-day for orders placed before 4:00 PM Eastern Time, so the cancellation window is short. Please contact us as soon as possible.
Once a shipping label has been generated the order can no longer be cancelled and is handled under Sections 1 to 6 as a standard return.
If you refuse delivery of a package without an approved RMA, it is treated as a change-of-mind return: the 10% restocking fee and the return carriage cost we incur are deducted from your refund.
9. Exchanges
You may exchange an eligible, unopened product for a different product of equal value within the same 14-day window, subject to the condition requirements in Section 2.
No restocking fee is charged on exchanges.
You pay the return shipping to send the original item back. We ship the replacement to you at no additional shipping charge.
If the replacement product costs more we invoice the difference before shipping. If it costs less we refund the difference to your original payment method.
10. Research Use Only
All products sold by PeptiCaribe are supplied strictly for Research Use Only. They are intended for in-vitro laboratory and scientific research by qualified researchers and institutions. They are not intended for human consumption, veterinary use, diagnostic purposes, or any therapeutic application, and have not been evaluated by the U.S. Food and Drug Administration. PeptiCaribe is not a registered 503A compounding pharmacy or 503B outsourcing facility.
You are responsible for the proper receipt, storage, handling, and use of all products in compliance with applicable local, state, and federal regulations. Nothing in this section limits your rights under this Return & Refund Policy.
11. Related Policies
This policy should be read together with the following:
- Shipping & Delivery Policy — delivery times, carriers, packaging, and shipping charges.
- Payment & Billing Policy — accepted payment methods, currency, and when you are charged.
- Terms of Service — the full agreement governing your purchase.
- Privacy Policy — how we collect, use, and protect your personal information.
- Frequently Asked Questions — quick answers on ordering, storage, and documentation.
- Track Your Order — check the status of a shipment before reporting a problem.
- Contact Us — reach our support team directly.
12. Contact Us
For any question about this policy, a return, a refund, or a damaged or missing shipment:
Legal entity
Caribe Venture Group LLC
Trading as
PeptiCaribe
Registered address
7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
Phone
+1 (407) 603-1473
info@pepticaribe.com
Website
https://www.pepticaribe.com
Support hours
Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (excluding US public holidays)
Response time
Within 24–48 business hours
Order cut-off
4:00 PM Eastern Time for same-day fulfilment
Returns address: issued with your RMA number. Please do not ship a return before you receive it.
13. Changes to This Policy
We may update this Return & Refund Policy from time to time. The version in force at the time you place your order is the version that applies to that order. The "Last updated" date at the top of this page always reflects the current version.